Lovefilm Acquired by Tiscali

[mountsys]

As a subscriber to LoveFilm (LF) I thought I would share my 2p worth.

- Joined LF mid December 2004 after reading glowing reviews
- Dec 2004 thru Mar 2005 service was outstanding, even after end of free trial period
- Then I understand Tiscali acquired LF
- From then on I experienced a downward spiral in terms of service
- I did not receive the usual e-mail notifications for several weeks
- Turn around on all rentals slowed markedly
- I put down the poor service as the type of typical problems that companies suffer when merging operations
- However, abysmal turn-around time on DVD's has continued right up to today
- LF used to be able to average about 18 DVDs a month ( I have a 3DVD package), now that has reduced to just 12 (3 a week)
- I post DVDs back to LF so that they receive them on a Monday, and yet my replacements take until Saturday to arrive at my home
- It is now quite clear that the promise of unlimited DVD rentals is being throttled to 3 DVDs a week
- This is NOT due to postal delays it is clearly a direct result of a LF policy to limit DVD rentals to paying customers in order to improve the profitability of the LF business
- Reading other posting in the forums I suspect my experiences are very similiar to many others
- I strongly suspect that the acquisition of LF by Tiscali, and possible changes in management, are largely responsible to the deterioration in levels of service to customers
- I can see LF haemorraging their customer base quite rapidly
- What also worries me is that the number of alternative DVD rental choices is being restricted as I have now heard that ScreenSelect has taken over DVD365

Thanks for reading

[admin]

As far as I know Tiscali have chosen LoveFilm.com to power there dvd rentals.

Another dvd powered site like woolworths, sainsburys and more have.

[bazwaldo]