New terms at DVD365, Movietrak, QFlicks and Mailbox Movies

Aenima · Joined: 21 Dec 2004 Posts: 86

Hi All,

Just thought you should know that the T&C have changed at DVD365, Movietrak and QFlicks:

Free trials are only available to new subscribers of the Qflicks service. Previous subscribers or trialists of Qflicks, DVDs365, Movietrak or Mailbox Movies, do not qualify for a free trial. Only one free trial may be redeemed per household and a free trial may not be combined with any other offer. You must have internet access and a valid credit/debit card to redeem a free trial offer. People who break this rule will be charged the monthly subscription without notice.

I currently have "free trials" with DVD365, Movietrak and QFlicks. I signed to these before the change in T&C but they have still billed me £44.97. I'm not happy about this at all as you can imagine. I am currently e mailing their accounts dept. on this and I'll let you know what happens. I've got a feeling it ain't gonna go my way because it also says that they have the right to change T&C at any time. What I'm not clear on is does this change my position. Any advice would be appreciated on this.

Cheers,

A

Marty73 · Posted: Mon Feb 14, 2005 9:40 pm Post subject: In reply..

I believe a few msgs, probably Mr Admin, made people aware of such changes, and the merges and free trials situation many weeks ago on this forum, so if you've recently started their free trials, then I think you've lost out to be honest.. but if you feel you have an argument, then don't give up and hopefully you get some, if not all, of your money back.

Whether wrong or right, companies will take money whenever they can. Good luck with it all.. Confused

admin · Site Admin Joined: 09 May 2004 Posts: 137

Hopeful you get your some if not all of money back.

As when you signed up I assume they didnt mention anything about any of the dvds365 sites.

But there t+c say they can change at anytime so dont know how much you can do. Confused

Heres how you could argue possible by saying terms werent updated as last update date was made well before you signed up assuming you signed up to trials recently in last few weeks.

Print out all 3 terms and conditions now before this change is made.
If you read last line of which says last update date

movietrak - last updated 12 January 2005.
Qflicks - 15 December 2004.
DVDS365 - 29 October 2004.

Idea

If you there taking long with your emails you may want to try calling 01333 429368 DVDs365 Customer services.

Aenima · Joined: 21 Dec 2004 Posts: 86

Big thanks for the replies guys. Some excellent advice from admin and big thanks for customer support number. They are not answering my e mails at all so looks like I'll have to phone. What really pisses me off is they don't even notify you that they will take any money. Also, it must be easy to set up a system whereby they tell you that you are not entitled to a free trail. Anyway I’ll let you know how it pans out.
Cheers,
A

Aenima · Joined: 21 Dec 2004 Posts: 86

Well I can't believe what they have done. They have changed the terms and conitions recently to cover Qflicks, Movietrak etc. but they haven't changed the last updated dates. So it gives the appearance that they were updated before they actually were. You only have to check the following threads to see this:

http://dvdtrials.co.uk/phpBB2/viewtopic.php?t=144

http://dvdtrials.co.uk/phpBB2/viewtopic.php?t=135

http://dvdtrials.co.uk/phpBB2/viewtopic.php?p=515&highlight=#515

I was very careful to double check T&C before signing up. I have copies of all T&C before they were changed.

I'll see what they've got to say first. Maybe it is a genuine mistake. I'll reserve judgement until I get an answer from them.

Cheers,
A

admin · Site Admin Joined: 09 May 2004 Posts: 137

On 7 Feb 2005 07:02:11 GMT. according to google cache
dvds365 t+c
http://64.233.167.104/search?q=cache:xLva9DZVcugJ:www.dvds365.com/action/cms~static_page~view/page/terms_and_conditions/+dvds365+terms+and+conditions&hl=en&client=firefox-a

qflicks t+c 5 Feb 2005 03:04:24 GMT.
http://64.233.167.104/search?q=cache:SKOol_v6BNwJ:qflicks.dvds365.com/action/cms~static_page~view/page/terms_and_conditions/+qflicks+terms+and+conditions&hl=en&client=firefox-a

N.B. the links may not work after as the google cache my get update in the next few days.

They had not made changes regarding dvds365 then so change must have been in the last week or so.

Aenima · Joined: 21 Dec 2004 Posts: 86

Nice work admin, many thanks. Give me some ammunition in the possible battle ahead.
Cheers,
A

admin · Site Admin Joined: 09 May 2004 Posts: 137

Aenima read my post here

http://forum.dvdtrials.co.uk/about167.html

has an article about dvds365 and how they may only have 15 people in Distribution centre.

Also you might want to read http://dvdtrials.co.uk/phpBB2/viewtopic.php?t=166

Marty73 · Posted: Tue Feb 15, 2005 5:33 pm Post subject: In reply..

Aenima · Joined: 21 Dec 2004 Posts: 86

Well, a happy ending (hopefully). I just received an e mail saying I am to get a full refund!!! I phoned them (thanks to admins fantastic information)

I'll check the bank account first before I get too premature in my celebration but hopefully this is at an end. I must thanks admin once again for the first class help.

Cheers,
A.

Aenima · Joined: 21 Dec 2004 Posts: 86

Money was refunded to my account. Thought I'd let ya know.
Cheers,
A

Marty73 · Posted: Tue Feb 22, 2005 2:27 pm Post subject: In reply..

Bravo; good news!

the kid · Joined: 08 Sep 2004 Posts: 66

I'm with DVDS365

they are playing up and i'm wondering to quit them

What say you guys ?

Aenima · Joined: 21 Dec 2004 Posts: 86

I'm not gonna go with them because they have a 20DVD limit/month and I have had 3 DVDs not arrive during trialing. Either they are not sending them or someone in the post office is getting some free viewing. It's a real pain.

Trouble is, the standards in general seems to be on the decline with most of the rental services and it does seem to vary variable with any one company. Difficult to decide who to give your hard earned to.
Cheers,
A

MadDog · Joined: 22 Mar 2005 Posts: 24