Servvice gone to pot since 2 month free trial started?

roses · Joined: 17 Feb 2006 Posts: 1

I have been a Blockbuster 3 disc at a time customer for 9 months now. However this week, despite having a queue of 55 discs, they haven't sent me out a single one. So I called them up to see what was happening as they didn't even notify me of any reason why & the woman said that there was nothing on my list she could send, sorry & there was nothing she could do. So I cancelled right there and then.

Not a single dvd from a list of 55! I can't help but feel that it is something to do with the 2 month free trial which is going on at the moment. Many people have obviously signed up but they don't seem to be able to cope.

Is anyone else having problems this week?

Taliesin71 · Joined: 12 May 2005 Posts: 32

No problems at all, in fact every disk has been despatched same day

Furgy · Joined: 26 Jul 2005 Posts: 43

No problems, same day turnaround, I think you should have give them a couple of days!!

Dave · Joined: 05 Dec 2005 Posts: 30

I've had a couple of problems when a single disk seems to get stuck in the post (for about 2-3 days)(im using the 2 months free trial), but the other2 are getting sent out the next day.

bazwaldo · Joined: 01 May 2005 Posts: 108

scuzbucket · Joined: 04 Aug 2004 Posts: 5

I have had exactly the same problem. Monday morning my account showed my 3 discs had been received by Blockbuster. It is now Thursday afternoon and I have not received any discs, nor is my account showing anything ready for posting. I have emailed them 3 times with no response.

Up until this week the service I have received has been exceptional so I will give them until the weekend to get it sorted. If I have not received any by then I will be off to Screenselect.

nayman · Joined: 15 Jul 2005 Posts: 16

I am on a 2 month trial and service since I started about 3 weeks ago has been exemplory. Same day turnaround without exception. I'd take my hat off to 'em...if I had one.