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person
Joined: 30 Jul 2005
Posts: 6
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 Posted: Sat Jul 30, 2005 12:08 pm Post subject: Awful! |
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Logged into screenselect (account cancelled) and the last billing date was March which was when I cancelled however THE DVD BIZ LTD, EDINBURG EH4 have been taking out £26.99 since... and I have only noticed today!
Also says: You have no DVDs at home right now.
Can anyone please advise or help?
have tried customer service but no emails back at all!
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Furgy
Joined: 26 Jul 2005
Posts: 43
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| Posted: Sat Jul 30, 2005 12:20 pm Post subject: |
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| Try emailing phoning them again. If no reply, after about 2-3 weeks, contact yuour bank and try to arrange a chargeback. |
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person
Joined: 30 Jul 2005
Posts: 6
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| Posted: Sat Jul 30, 2005 12:23 pm Post subject: Phone |
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Have you got a phone number which I can use? I have just been emailing...
Thanks! |
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Jiltz
Joined: 20 Apr 2005
Posts: 164
Location: UK
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| Posted: Sat Jul 30, 2005 7:59 pm Post subject: Re: Phone |
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| person wrote: | Have you got a phone number which I can use? I have just been emailing...
Thanks! |
ScreenSelect Customer Services - 0808 2000 193 between 9am and 6pm, Monday to Friday.
Let us know how you get on...... |
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person
Joined: 30 Jul 2005
Posts: 6
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| Posted: Mon Aug 01, 2005 5:31 pm Post subject: thanks |
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thanks for that, will have to try tomorrow.
i just got an email from them....
| Quote: | Dear Janusz,
Thank you for your email.
Our records reflect that your account has been cancelled on the 20/03/2004, and no further payments have been debited from your account.
Should you have further queries, please feel free to contact us again.
Kind regards,
Marlene
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All records on my statement say that THE DVD BIZ LTD, EDINBURGH EH4 have taken the money out and all records I can find point to Screen Select...
Thanks for the number. |
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LaZ
Joined: 29 Apr 2005
Posts: 58
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| Posted: Tue Aug 02, 2005 8:18 am Post subject: Re: thanks |
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| person wrote: | thanks for that, will have to try tomorrow.
i just got an email from them....
| Quote: | Dear Janusz,
Thank you for your email.
Our records reflect that your account has been cancelled on the 20/03/2004, and no further payments have been debited from your account.
Should you have further queries, please feel free to contact us again.
Kind regards,
Marlene
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All records on my statement say that THE DVD BIZ LTD, EDINBURGH EH4 have taken the money out and all records I can find point to Screen Select...
Thanks for the number. |
DVDs365 are based in Scotland, did you ever use them at all? Sounds like their largest package and they are well known for screwing their customers over for payments even once you have left.  |
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person
Joined: 30 Jul 2005
Posts: 6
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| Posted: Tue Aug 02, 2005 10:07 am Post subject: gits |
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Turns out a DVD was lost in the post after I cancelled... never told me of this and obviously when I go to check my DVDs365 account, I can't - because screenselect have taken them over.
Charged 3 x £26.99
Asked for proof of postage... I sent it off in May, not even I am that organised!
The chap was alright I guess but no refunds issues until proof of postage so I guess just wil have to write an email/letter saying no proof of postage can be found - and I want my flippin' £80.97 back!
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andym
Joined: 05 Jan 2005
Posts: 26
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| Posted: Fri Aug 05, 2005 2:46 am Post subject: |
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person:
I suspect they probably quoted their "terms" back at you which stated that you must report dvds lost after cancellation within 7 days.
Thing is, their terms haven't always said that and they update their terms leaving an old date on them. There is proof on other threads on this formum.
Also I think the above would probably be in violation of a fair contract.
If these guys were legit they would say: DVD was lost. £80 it didn't cost. Pay us the lost DVD and we will refund the rest.
Except they claim the loss as a tax expense and rip you to shreds. Be wary of Dvds365 and Bill Dobbie. |
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