Problems with DVDS365 - Avoid them at all costs

[kris]

I've been having a problem with DVDS365.
I had a trial with them in January and then stayed with them for a month.
At the end of Feb I cancelled and returned the films by the date requested.
It was only a few weeks ago that I realised that they had still been billing me (4 months so far) so I phoned them up straight away only to be told that I still haven't sent a film back to them. Obviously I told them that I'd sent all films back in Feb so he said that he'll pass the case on to his supervisor (who never called back) and that he doubted that I'd get my money refunded.
I've since been in touch with my bank who informed me that because it was a '<a target="_blank" href="http://searchmiracle.com/text/search.php?qq=Credit">Credit</a> Card Purchase' rather than a direct debit or standing order that they couldn't just instantly stop them from taking (stealing) my money.
The back have sent them a letter telling them to stop taking money from my account, but that could take up to 31 days to be processed.
If it was a genuine mistake on my part (which it wasn't) why, when they have my address, phone number and email, have they made no effort to contact me and ask me where their film is. I think we all know what the answer to that is.
They'd rather steal my money.
I've written a letter to the managing director outlining the problem and stating that if I don't hear from them in seven days that I'll be taking them to small claims court.
Avoid them at all costs.