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andrewh2u
Joined: 26 May 2005
Posts: 9
Location: Central UK
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 Posted: Thu May 26, 2005 10:54 pm Post subject: Appalling LOVEFiLM service |
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How do this company stay in business, as their service drops off a cliff after the trial period expires.
LOVEFiLM also run partner sites and I tried both LOVEFiLM and Sainsburys DVD rental. It was an abysmally bad experiencein both cases.
I paid for the 3x DVD service from Sainsbury's DVD Rental service and after the first 2 weeks it became a joke. They turned around approximately 1x DVD a week, which is just unacceptable.
Here was their response:
"We appreciate that you may not be happy with the service we provide but this is the way that we run our company"!!!!!!
I have read this problem from other users too on review sites but read it too late.
Appalling - I will cancel before the next renewal and advise anyone considering them to avoid avoid avoid. However, there are many reviewers who complain of billing after cancellation too. |
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bazwaldo
Joined: 01 May 2005
Posts: 108
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| Posted: Sun May 29, 2005 10:49 am Post subject: Re: Appalling LOVEFiLM service |
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| andrewh2u wrote: | How do this company stay in business, as their service drops off a cliff after the trial period expires.
LOVEFiLM also run partner sites and I tried both LOVEFiLM and Sainsburys DVD rental. It was an abysmally bad experiencein both cases.
I paid for the 3x DVD service from Sainsbury's DVD Rental service and after the first 2 weeks it became a joke. They turned around approximately 1x DVD a week, which is just unacceptable.
Here was their response:
"We appreciate that you may not be happy with the service we provide but this is the way that we run our company"!!!!!!
I have read this problem from other users too on review sites but read it too late.
Appalling - I will cancel before the next renewal and advise anyone considering them to avoid avoid avoid. However, there are many reviewers who complain of billing after cancellation too. |
That reply they gave you, sucks.
They may as well say,tough s***,we've got your money,now piss off sucker.
It may be the way they run their company,but its not the way they say they run the company by way of promoting an unlimited rental service. |
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