Your greed has ruined it for everyone.

ruggedtoast · Joined: 18 May 2005 Posts: 32

The internet is awash with people complaining about their online dvd companies.

If you look at these complaints many of these people are expecting turnaround times that are unrealistic.

I have come across a lot of posts from individuals expecting to receive 3 top title dvds on, for instance monday, which they then either watch straight away; presumably because they have no job, social life or any other interests - or, copy to their pc and send straight back.

Those same people then whine bitterly if they dont receive 3 replacement dvds by wednesday. They do this because they expect to receive over 25 titles a month.

And how much do they expect to pay? Fifteen pounds.

With first class postage each way and distribution and handling costs how much money are the companies making out of you? To use an Americanism - you do the math.

My turnaround time with lovefilm has become slow so I asked around some other companies and I had an email from a manager of one new company who truthfully said the reason all companies are going this way is because of people abusing the system. Theyre trying to slow down peoples turnaround without visibly reneging on their unlimited dvd promise.

He said his company was going to implement a system to get reasonable users a fast turnaround but to slow down people blatantly abusing the system. Quite right.

Jiltz · Joined: 20 Apr 2005 Posts: 164 Location: UK

Read my post here >

http://dvdtrials.co.uk/phpBB2/viewtopic.php?t=201&start=30

I think a wait of a week for a turnaround is also "unrealistic"

Greed doesn't even come into it........when Customers are paying money for a service, then they have every right to expect their money's worth.

Wink

Jaamy · Joined: 17 May 2005 Posts: 5

Company advertises 'unlimited' for £15.

Customer signs up as it sounds a good deal.

Company fails to deliver it's promise.

Customer complains.

It's as simple as that.

mrsockmonkey · Joined: 14 Oct 2004 Posts: 57

to me unlimited is exactly that "unlimited" which means i'm entitled to as many dvds as possible for my money
so the companies offer unlimited service but when we take up that service we are abusing the system yeah right we are only getting what we are entitled to which is an unlimited service
so if i get dvds on a monday and send back the same day and the company receives back the next day i expect to have the next lot sent out that day as its "unlimited"

sounds like the new maddog has turned up(wonder what happened to him)

anyway something must be wrong when we are "abusing the system" just because we expect the service we were offered and pay for

rant over for now Evil or Very Mad

Louise · Joined: 05 Jan 2005 Posts: 16

ruggedtoast:

I can see where your coming from, bnut at the other pointed out these companies advertise "unlimited rentals" but do not deliver.

Calling it abuse when people are high users is a very harsh. Do you also call it abuse when high income families draw child benefit? Was it abuse when people tried to claim their Hoover flights? These are all cases where people are asking for what is offered. Not trying to get around the rules and be dishonest. That is what I call abuse.

It does appear the DVD rental companies have got it wrong. In their business plan they presumable hoped for more low users and less high users. Surely now they have realise that the "unlimited offer" appeals more to high users. I'd say they have got it wrong and need to seriously rethink their business plans and offerings.

But at the moment, they are still offering "unlimited" rentals and fail to deliver in many cases.

ruggedtoast · Joined: 18 May 2005 Posts: 32

I couldnt agree more. I have no interest in 'unlimited' movie rentals. I have a regular full time 9 to 5 job, a social life and a bunch of other stuff to do besides. I have no need for a service thats going to supply me with doulbe figures worth of dvds every week. I cannot possibly watch them

Neither am I intersted in pirating them and sending them right back, which I maintain is what most high users do.

A capped limit of 12-15 dvds a month with a quick turnaround when i do send them back will do me fine thankyou.

I dont see any reason why I should continue to be penalised when i am a good customer just because these companies are * footing around trying to keep people who, rather like the fat gutlord who goes to the all you can eat buffet and sues the restaurant when hes eaten everything in sight, theyll never make any money from anyway.

Jiltz · Joined: 20 Apr 2005 Posts: 164 Location: UK

Ho Ho......I love the imagery Ruggedtoast........ Very Happy

I'm still wiping the tears from my eyes..... Very Happy

Unfortunately, you are still missing the point.
When a company makes an "unlimited offer" then it is up to them to fullfill the demand that they have set for themselves.....this is called "Supply and Demand".
Now if they can't supply the demand, then they shouldn't make the offer in the first place.
Those companies have been running long enough to know that they must cater for the hungriest of appetites.
Just take a look at any of the big dvd rental sites and most of them say the same thing.....Unlimited.....As Many as you can Watch.....Join Us Now.

So why pick on the gutlord, who has taken them up on their offer and wants to stuff his face......it is his legal right to do so, because he HAS PAID FOR IT.
He should feel no shame, as he clears his plate and goes back for second helpings, because IT IS HIS RIGHT.
You may smirk at Mr Gutlord, but he is entitled to take what he can, because it is the LAW......it's called the Trade Descriptions Act.

This reminds me of the time I was at the salad department in Asda and I was struggling to shut my lid on the £1.99 container, while a person standing next to me, threw a few small things into his and closed it easily, with plenty of space left over.
He probably looked at me and thought, "What a greedy pig", but I looked at him and thought, "What a mug.....imagine paying £1.99 for a tomato, a slice of cucumber and half an egg"
You see my point Ruggedtoast.....

Very Happy

the kid · Joined: 08 Sep 2004 Posts: 66

poheZ · Joined: 09 Jun 2005 Posts: 6

bazwaldo · Joined: 01 May 2005 Posts: 108

Ruggedtoast wrote:[/quote]
(A capped limit of 12-15 dvds a month with a quick turnaround when i do send them back will do me fine thankyou).

Seems like i'm on this capped limit but without the fast turnaround.I'm on a 4 disc supposed unlimited package.My discs are returned next day but still i've only managed to clock up that same piddling amount in a month. Evil or Very Mad

ruggedtoast · Joined: 18 May 2005 Posts: 32

Good grief, read what you just wrote and then look at the point of my post.

Jiltz · Joined: 20 Apr 2005 Posts: 164 Location: UK

ruggedtoast · Joined: 18 May 2005 Posts: 32

My point is its people like Bazwaldo receiving his 4 dvds and then sending them straight back again which have made ALL the dvd companies begin offering slow service to EVERYONE else.

Jiltz · Joined: 20 Apr 2005 Posts: 164 Location: UK

ruggedtoast · Joined: 18 May 2005 Posts: 32

"What you are doing Ruggedtoast, is blaming a fellow customer, because he may have returned the DVDs on the same day that they were received.
If this is the case then blame me as well......in fact blame everyone who has done this."

Thats exactly what I am doing. Blaming you all. Greedy!