Have Lovefilm sorted out their problem?

stricko · Joined: 14 Jan 2005 Posts: 29 Location: Berkshire, UK

OK, for a large group of customers (including me) Lovefilm have had considerable difficulties over the last month. Poor turnaround, lack of information, suspicion of 3 months for 1 offer customers being "downgraded" etc etc.

Over the last week, my personal experience is that they have got their act well and truly sorted, and are back to the levels of service I might expect, and had received during the first month of my current subscription period.

Two sets of three disks turned round in minimum time, no problem. Choices from the top, or near the top of the list.

Anyone else seen a significant improvement in the last 7 days?

waldopepper · Joined: 21 Apr 2005 Posts: 26

I was just about to post a similar thread - a DVD posted yesterday has just had a new disc allocated already (11am the next day).
Just in the nick of time - I was just looking around alternative companies with a view to cancelling my LoveFilm account until they sorted this out!

Aenima · Joined: 21 Dec 2004 Posts: 86

Turn around has improved for me but I' still getting DVDs low down on my list. I'll reserve judgement for the moment. Let's hope it is a start to a return to form for Lovefilm.

waldopepper · Joined: 21 Apr 2005 Posts: 26

Well today I got my number 2 choice.

Is your experience true whatever day of the week you return your discs?

I've found that the discs sent out early/mid-week are usually high choices, but if they are allocated on Thursday/Friday then I get very low choices.

Maybe most discs are returned by customers who want movies delivered Fri/Sat so they can watch a few at the weekend - so there is a lot less stock on these particular days.

DVD Fan · Joined: 25 Oct 2004 Posts: 25

I received four discs at the end of last week and returned them over the weekend. They'd marked all recived on Monday and allocated me one disc. Still waiting for the others to be allocated Evil or Very Mad

So no I haven't noticed an improvement!

mrsockmonkey · Joined: 14 Oct 2004 Posts: 57

same problem here returned 4 discs late last week marked down as returned on monday and i'm still waiting for something to be allocated i've even put in my list the most obscure and crapest films that no sane person would ever watch and i can't even get those Mad

the way its going i'm going to be lucky to get any discs this week

bazwaldo · Joined: 01 May 2005 Posts: 108

zax · Joined: 10 May 2005 Posts: 19

Having returned all discs in the weekend and got acknowledmentt on the website. I'm still waiting for a dispatch (wed). For no reason they are only sending out ONE disk. This is clear breach of contract.
What surpises me is peaople will make lame excusses for bad service, no wonder companies like these thrive.

I'm only riding out the free period then i'm gone. These guys are utter a*******.

Marty73 · Posted: Wed May 18, 2005 5:35 pm Post subject:

In regards to the main DVD list on the website, I thought Mr Admin would have put a 'warning' message (possible problems) against LoveFilm by now, considering how much negative feedback there has been. But that's not my call..

Taimur · Joined: 07 May 2005 Posts: 3

Monday:

You are not currently renting any DVDs.

We will ship the next available DVD in your queue as soon as possible.

Tuesday:

You are not currently renting any DVDs.

We will ship the next available DVD in your queue as soon as possible.

Wednesday:

You are not currently renting any DVDs.

We will ship the next available DVD in your queue as soon as possible.

Thursday:

????????????????????

Sad

DVD Fan · Joined: 25 Oct 2004 Posts: 25

Ditto to the above!

I've been given a dispatch date of today due to "excessive demand" I'm on a four disc program - I currently have no discs allocated. I bet they only allocate 1 or 2 discs though Evil or Very Mad

I complained on the phone week before last she suggested I call her back in 2 weeks if "there's been no improvement" Guess I will have to.

Any ideas of the best independent agency to complain to? Even though they insist they're not breaking their terms and conditions - this service is not unlimited

Marty73 · Posted: Thu May 19, 2005 8:48 am Post subject:

Give a friend a month's free rentals and you get a £10
CD WOW! voucher when they become a member.
a. Send your friend this unique promotion code: WEkaBYuRq7
b. Or, enter your friend's email address and we will do it for you:

Refer a friend... Umm, yeah right. Rolling Eyes

stricko · Joined: 14 Jan 2005 Posts: 29 Location: Berkshire, UK

I guess the jury is still out. My next set of returns should reach them tomorrow, should be a good test!

DVD Fan · Joined: 25 Oct 2004 Posts: 25

bazwaldo · Joined: 01 May 2005 Posts: 108