Have Lovefilm sorted out their problem?

[stricko]

If they continue as they have done so far this week, I'll stay for a while. If it's as bad as it was the two weeks before then, I'll be going at the end of the three months (+1 week free for moaning!)

[Aenima]

I'm pissed off too. The service, after a +ve blip has gone back to being shite. All the DVDs I get are from the bottom half of my list and renting a series is just impossible. I don't care what they offer in the future I will not return to this company. I suppose the buy 1 get 2 free was always too good to be true. Lets face it we all fell for a con. trick.

[cassiopaya_r]

yep, service has been totally rubbish. on average i have to wait about 4 days to get any discs allocated at all (nevermind what position they are on my list). i wasn't even impressed with lovefilm before they started having these problems but now.....
will definetely be leaving before the next billing date!!!!

[stricko]

Sorry to be the only positive voice on the thread, but once again, Lovefilm have acknowledged receipt of 3 DVDs posted yesterday, and allocated new titles, flagged for shipment today.

Maybe complaining by phone is the only way to get their attention.

[j2k4]

I returned 2 today & have 2 (incidentaly my top 2) discs being shipped today.

[bazwaldo]

[stricko]

Not my pals, mate.

I call it as I see it. When their service was cr*p (and it was!) I was quick to say so. When it improved (and it has, for me at least), I reported the facts.

It would be wrong to give anyone thinking about using Lovefilm the wrong impression, either way. People can make thir own judgement based on volume of posts.

For me, this week, it's been fine. On average, looking at the sample of people posting on this and other threads, it's still nowhere near good enough. And the possibility that they way be lying through their teeth (which is re-inforced by me and others posting that some users are getting good service) is disgusting.

Please don't imply that I'm sort of Lovefilm fan. I'm just another paying customer.

[j2k4]

Seriously man, no one here is saying that they are friends with them. In my case I am very happy with the service & have no problems, but as with everything & all services world wide there will be problems for soem & not for others.

[DVD Fan]

[Jiltz]

[j2k4]

Ever thought they may well be doing what the company instructs them to?

Sorry I'm not even standing for the this time, I work in CS myself & can tell you that most of the time the staff (& managers) have no say in what they can offer you.

So please don't be so hard on the staff, they are after all just doing their job.

[Jiltz]

j2k4.......In my experience of having to deal with Customer Services in any capacity, I have found many to be helpful and others to be downright unhelpful pigs.

For example, I have taken bad goods back to stores and have had to fight tooth and nail to get my money back, yet in the same stores (served by someone else), have got a full refund without any fuss and a gift voucher (or extra money) as a token of goodwill.

I have been quite fortunate with some of the staff I have spoken to on the phone at Love Film.
For example, I had my 3 for 1 offer extended to 4 for 1 and this was at their discretion.
My girlfriend slammed the phone down a few weeks ago in disgust, so I phoned them back and spoke to someone else and they added extra weeks to our account.

I come across good and bad service as I find it and I can usually tell within the first minute of speaking to someone from CS whether they are going to preach their company policy at me, or give me customer satisfaction.......believe me, there really is a difference in who is on the switchboard at the other end of the phone.

[j2k4]

that may well e the case.

I am quite sure the CS team at LOVEFiLM are all normal people like you & I who are just doing there job, I think it's a bit much to be slating them it may well not be their fault at all as tehy are just acting as instructed.

[Jiltz]