LOVEFILM

JohnC · Joined: 17 Oct 2004 Posts: 14 Location: Horsham

I was special, but my specialness seems to have worn off.

HateLoveFilm · Joined: 16 Apr 2005 Posts: 23

My special £13.95 will be no longer taken out of their special account. Wink

urlord71 · Joined: 21 Feb 2005 Posts: 14 Location: Wales

I have put my account on freeze because I am going away - but because of the very slow turnaround on processing DVD's they are trying to charge me even though they have sent me an e-mail saying they have had the outstanding DVD's back (before the start of my account freeze!) but they are not showing on their system due to computer problems their end!! Really fair NOT! Money grabbing gits! I've cancelled my credit card anyway!

Marty73 · Posted: Wed Apr 27, 2005 8:09 am Post subject: In reply..

After all the praise I've given LoveFilm, it's really dissapointing that their service has dropped off, for quite a few. Crying or Very sad

Aenima · Joined: 21 Dec 2004 Posts: 86

Well I spoke too soon. The rot has well and truely set in with Lovefilm for me too. Turnaround has ground to a snails pace now that I'm 2-3weeks in to the buy one month get two free deal. I'm pretty sure it's gonna stay like this now until the end. No point in complaining to them as they don't take any notice.

Cheers,
A

Dominic · Joined: 03 May 2005 Posts: 2

Exactly the same problems with turnaround, and there are more people here:

http://forum.digitalspy.co.uk/board/showthread.php?t=210037

Also I regularly don't get anything from my top 50, and right now, despite having over 100 in my queue, and paying for four a month, I only have one currently being shipped to me. The other three are all marked as returned, they just haven't sent any more out. I think if tomorrow isn't any better I'm going to cancel.

What's a good alternative? Blockbusters? Screenselect?

I don't like the look of dvds365 due to the monthly limit.

Also, this may be of interest to you:

urlord71 · Joined: 21 Feb 2005 Posts: 14 Location: Wales

We are also trying to locate a decent rental company after parting company with Lovefilm or should that be Hatefilm!! How hopeless they are. As yet we can't decide between Screenselect or blockbuster either, Does anyone have any suggestions as we don't want to go through the same snail paced, non existant customer service again!? Organising and brewery's spring to mind with Lovefilm.

Louise · Joined: 05 Jan 2005 Posts: 16

How about we report them to watchdog??

http://www.bbc.co.uk/watchdog/contact/

urlord71 · Joined: 21 Feb 2005 Posts: 14 Location: Wales

Yes maybe we should report them to Watchdog, they take the p$$. We still cannot decide who to try next. Please help!!!!!

Marty73 · Posted: Thu May 05, 2005 8:03 pm Post subject: Sigh..

As you know, I've always stood by LoveFilm, but I've now truly seen the dark side and I have turned; a DVD was received by them today and nothing was dispatched.. that's p!ss poor. Evil or Very Mad

LoveFilm is no longer the great company I had always praised it for, time to move on me thinks.. Crying or Very sad

My next choice is DVDs365.

Aenima · Joined: 21 Dec 2004 Posts: 86

3 DVDs received yesterday at 9am at Lovefilm and as yet they have not dispatched any DVDs 27hrs later (got 50 in my list!) which means nothing for the weekend. They are basically limiting it to 3DVDs a week. Don't forget, this is suppose to be unlimited rental. Total bull.

Cheers,
A

LaZ · Joined: 29 Apr 2005 Posts: 58

Why don't people do what I've done and suggested on other forums?

It works this way, go into your a/c and freeze it for "the full 90 days". In that time you will not be billed. Go to Blockbuster or similar and get a trial or a package there if you've previously used a trial and if/when things improve with LoveFilm simply return. You can unfreeze your a/c there at any time. If things don't improve simply reactivate and cancel when your sub is due again. I've had 6 DVD's already this week from Blockbuster even with the Bank holiday so have had plenty to watch, all my top choices so far too.

If ENOUGH people did that they'd soon get the message! As with any modern business they only have "1" major concern - YOUR MONEY! For goodness sake hit them where it hurts, it's all well and good sending emails and making phone calls but that only usually has limited success at best.

After all what have you got to lose? It's not like anybody's getting the decent service that they are paying for after all. Sad

ruggedtoast · Joined: 18 May 2005 Posts: 32

I noticed the very moment my month free trial ended with lovefilm the turnaround dropped from same day return to next day.

Im in week 2 of my first paid month and it now seems that thats stretching to 3 days or more.

This isnt on as its not what I signed up for on the basis of their free trial. Its cynical to say the least. Im not a real heavy user either but I would like the opportunity of having more than three dvds a week occasionally, which is impossible if theyre going to take 4 days to turn everything around.

Annoying as I really like thier site and have a lot of dvds queued.

They are sending me stuff from the top of my list though so ill persevere for a bit and put in a complaint.

urlord71 · Joined: 21 Feb 2005 Posts: 14 Location: Wales

Lovefilm seem to be sticking with the slow turnaround after the free trial - this is cr*p as they are taking the p*ss to make more money! They have asked me to rejoin after I cancelled - yeh like I really want to throw some more money their way so I can get a maximum of 3 DVD's a week sometimes! They had such a good service at first but seem to be sticking with the American model of acting stupid when you say things have slowed down (they make more profit!) and blaming Mr postman! Isn't it strange how stuff they send takes 24 hours to arrive and DVD's you return take over 72 hours!