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Aenima
Joined: 21 Dec 2004
Posts: 86
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 Posted: Wed Feb 23, 2005 12:49 pm Post subject: cinemaparadiso |
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Hi All,
Would like to do the free trial with cinemaparadiso. Anybody got any experience with them? Also, I can't find the terms and conditions on their site. Are they hidden somewhere? Any info. appreciated.
Cheers,
A |
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admin
Site Admin
Joined: 09 May 2004
Posts: 137
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| Posted: Wed Feb 23, 2005 1:15 pm Post subject: |
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http://www.dvdtrials.co.uk/component/weblinks/Dvd_rental_companies/Cinema_paradiso/
Seems like they give a couple more days to return dvds after you cancel 
| Quote: | Free Trial Period
The free trial is only available to those members joining by credit card and with a relevant promotion code. The freetiralist enjoy the same level of services as paying members but with 2 exceptions.
After the sign up we will, for the first time only, send you only 1 and the first available DVD from your wish list. Once the movie has come back to us, we will replace it and then send all other discs from your wish list, up to allowed number at the time.
New Releases are not dispatched to members trying our service - freetiralist. |
| Quote: | Cancellation
You may cancel your Rental Service with Cinema Paradiso at any time. Please note the following:
Free Trialists
You must request cancellation, before the end of free trial period by clicking on Cancel Membership under My Account tab
You must insure that all DVDs are received back by Cinema Paradiso in perfect condition within 7 days after the free trial period.
If DVDs have not been received after due date, we will charge you £1 per DVD per day (including weekends and bank holidays) up to a maximum of £20.
You can reinstate your membership with Cinema Paradiso at any time in the future but you will not be eligible for any special deals such as free trial. |
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Marty73
Joined: 22 Oct 2004
Posts: 242
Location: Brisbane, Australia
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| Posted: Wed Feb 23, 2005 9:05 pm Post subject: In reply.. |
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| Cinemaparadiso are one of the little guys, and have since changed the look of their website which looks better. They seemed an okay bunch, but nothing special. |
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the kid
Joined: 08 Sep 2004
Posts: 66
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| Posted: Thu Feb 24, 2005 9:07 am Post subject: |
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| I have trialed them and they were ok by me |
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Aenima
Joined: 21 Dec 2004
Posts: 86
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| Posted: Thu Feb 24, 2005 10:38 am Post subject: |
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Thanks guys,
I'll take that as a general thumbs up. I'll give them a go
next week.
Cheers,
A |
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Aenima
Joined: 21 Dec 2004
Posts: 86
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| Posted: Fri Mar 04, 2005 12:46 pm Post subject: Pathetic |
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Hi all,
These guys are slow. Signed up on Monday and they dispatched the first dvd on same day but still haven't received it (Now Friday). N.B. They only send one DVD at first to "confirm the address" then when they receive that back you get three at a time. They say on the their site to allow 5 (working) days for delivery so that means I can't register it missing until Monday, then they will send another DVD presumably and by the time I get that and send it back my 14 trial period will be up. Pretty pathetic don't you think. 1 DVD in 14days, and that’s being optimistic at the moment.
Cheers,
A |
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Aenima
Joined: 21 Dec 2004
Posts: 86
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| Posted: Tue Mar 15, 2005 1:50 pm Post subject: The Final verdict |
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Hi all
After a very slow start because of the first DVD getting lost in the post (which lost me half my 14 day trial) they weren't bad at all. Turn over wasn't bad and got stuff near or at the top of the list. Cancellation went without a hitch. My overall gut feel about these guys is good and I have read nothing on this site which is negative about them so I may go back to them at some point.
Negatives - Customer service didn't reply to my e mails re. the loss of half my free trial. Would have been nice to be offered at least another week. Indeed, one thing that has become apparent to me during all my trialing and that is having a contact phone number for customer service is a must. Unfortunately Paradiso like many others don't have a number. My advice to all these companies is get some phones installed. It gives us consumers more confidence in your service.
Cheers,
A |
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Marty73
Joined: 22 Oct 2004
Posts: 242
Location: Brisbane, Australia
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| Posted: Tue Mar 15, 2005 7:35 pm Post subject: Re: The Final verdict |
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| Aenima wrote: | | ... Cancellation went without a hitch... |
..Which is always a good thing!  |
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Marty73
Joined: 22 Oct 2004
Posts: 242
Location: Brisbane, Australia
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| Posted: Tue Mar 22, 2005 1:50 pm Post subject: BE WARNED .. |
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**** at Cinema Paradiso is an idiot. I have received 2 letters regarding a missing DVD, which I NEVER received, and they intend charging me.. well, they have asked me to send a chq for payment, which is stupid as I don't intend too. As per their Terms and Conditions, it states:
| Quote: | DVDs Lost in the Post
We will bear the risk of the Rental DVDs being lost in the post once you have posted them back to us provided that you take care of and return them to us in accordance with these terms, and subject to you returning a completed Lost Item Declaration Form available from any Post Office. If a Rental DVD you are expecting hasn’t arrived 5 days after the dispatch date, you need to notify us via our website. If the DVD arrives after your notification please return it to us immediately. Otherwise we will report the lost item to the Royal Mail and they may contact you. In order not to be responsible for the lost item, you must respond to Royal Mail letter with the time frame specified by them. Failure to do so will automatically result in your card being charged for £20.00 for every lost DVD. |
So, if a DVD was not received, then it's Royal Mail who they should contact and not myself. These guys are just trying to make some money and they have not replied to ANY of my emails, so have sent them a letter in the post. This is an outrage, grrrr ...  |
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admin
Site Admin
Joined: 09 May 2004
Posts: 137
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| Posted: Tue Mar 22, 2005 4:23 pm Post subject: |
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When you post by 1st class you are insured for up to £28 or retail value which is lower.
But think you need proof of postage, but these rental companies and mailers they used should have a similar level of insurance.
I had a handful dvds lost in the post but rental companies say they will notify royalmail. I may have to fill in a form to confirm that dvd was lost in post by royalmail. But havent received any forms from royalmail. This form by royalmail must be a way to make sure dvd rental company isnt making up the claim. |
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MadDog
Joined: 22 Mar 2005
Posts: 24
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| Posted: Tue Mar 22, 2005 5:23 pm Post subject: Re: BE WARNED .. |
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| Marty73 wrote: | | These guys are just trying to make some money and they have not replied to ANY of my emails, |
nonsense. that DVD probably cost £35+VAT |
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Marty73
Joined: 22 Oct 2004
Posts: 242
Location: Brisbane, Australia
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| Posted: Tue Mar 22, 2005 8:10 pm Post subject: |
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| admin wrote: | | I had a handful dvds lost in the post but rental companies say they will notify royalmail. I may have to fill in a form to confirm that dvd was lost in post by royalmail. But havent received any forms from royalmail. This form by royalmail must be a way to make sure dvd rental company isnt making up the claim. |
That's right. I too never received a form from Royal Mail and I was expecting one regarding this lost DVD, but instead they try and bill me first. It's a worry sometimes how some people run a business.. |
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andym
Joined: 05 Jan 2005
Posts: 26
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| Posted: Mon Mar 28, 2005 2:26 am Post subject: Cinema Paradiso Crooks |
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Marty73:
**** and her ****** friends at Cinema Paradiso also tried to charge me for a missing DVD after I had cancelled (unsuprisngly..) and had returned it.
Their letter was nothing short of a joke. It looked like it had been printed on a Hewlett Packard domestic printer and also asked for cheque or postal order payment only (from what I will tell you next this figures as they do not want you to have any credit card chargeback power when you hopefully realise this is a con practice they regularly engage in).
The letter also threatens that they will damage my credit record but this is not possible because I do not have a credit agreement with them. It's also illegal.
Sure, they could take me to county court but i very much doubt it. So this is a silly threat, in fact as silly threat much like the fact the letter had numerous spelling errors such as "Make cheques to Cinema Pardiso". What hope if they can't even spell their own name!
Everyone should be aware of this practice. |
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Marty73
Joined: 22 Oct 2004
Posts: 242
Location: Brisbane, Australia
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| Posted: Mon Mar 28, 2005 1:43 pm Post subject: In reply.. |
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Hi andym, thanks for your msg.. it is rather amusing! I finally got an email (and another scary letter) from ****, some part quotes below:
| Quote: | | Your never reported that you did not receive ‘Joan of Arc’ and for this reason, I am unable to cancel your invoice. |
Umm, I did report it.. several times! 
| Quote: | | However, as you are saying that you never received it, I will send a claim to the the Royal Mail requesting compensation. They will contact you in the next few weeks to confirm that you never received the disc and as soon as we receive a response from them, we can refund you in full. In the meantime, I would advise that you pay this invoice to avoid further charges. It usually takes between 2-5 weeks (after Easter holidays obviously) for the Royal Mail to process the claim. |
Obviously I'm not paying, and yes, they mentioned my credit rating would be affected, blah, blah, blah.. Like you said andym, it's a con. 
My reply stated that I abided by their Terms and Conditions re: a lost DVD and that Royal Mail is liable for any charges, and not me. End of story.. |
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MadDog
Joined: 22 Mar 2005
Posts: 24
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| Posted: Mon Mar 28, 2005 2:19 pm Post subject: Re: In reply.. |
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| Marty73 wrote: | | Like you said andym, it's a con. |
and what about what you lot are doing? you're scamming all the dvd trials with no intention of signing up and paying any money. who are the real conmen? it's certainly not the dvd rental companies .......... |
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