Lost In Post

mrmurphy · Joined: 21 Feb 2005 Posts: 1

Hello - I'm with Blockbuster and I've just had to report my 2nd lost in post in 30 days - I got a message on the screen saying I had to email them instead of using the automated tool. What's their procedure on this?

Yugohoop · Joined: 14 Feb 2005 Posts: 1

I'm having the same problem at the moment, worst thing is 6 emails and 10 days down the line still no response from them! Confused

Good thing it's a trial.

Aenima · Joined: 21 Dec 2004 Posts: 86

Sounds like you need a phone number to talk to someone, that is if there is one. One thing I've noticed, most rental companies don't give a phone number to contact up front but usually one pops up somewhere in the cancellation procedure. If you go through the cancellation procedure (without completing it) there maybe a number in there before.

I've had quite a few DVDs "go missing" in the post. Luckily it hasn't been a big problem but the way they post them make it pretty obvious that they are DVDs so people just help themselves in the PO I'm sure. I got a DVD last week after 6 days? It had been taped back up and it was highly likely that someone had view it, probably didn't like it and put it back in the system. These companies must be seeing massive losses if my experience is representative.

Cheers,
A

admin · Site Admin Joined: 09 May 2004 Posts: 137

Blockbuster dont seem to have a telephone number only online contact form

MadDog · Joined: 22 Mar 2005 Posts: 24

it's amazing the number of DVDs that allegedly get "lost in post". dvds must make up 90% of the uk's missing post .................

in reality, very few films go missing in the post. people are normally too quick to report films as missing if they don't receive them "next day" or if they aren't shown as received by the dvd company "next day". 1st class post is pretty poor at the best of times.

always allow a few days before reporting films as missing. allow extra time for weekends and bank holidays.

Aenima · Joined: 21 Dec 2004 Posts: 86

But it does happen. Let's face it, the system is such that it breeds suspicions and contempt. We (the renters) suspect the rental company and the postman/postoffice of not sending and pocketing DVDs respectively. You (the company) suspect the renter of keeping the DVDs. Lets get real here, the system needs be traceable and at present it isn't. I understand the problems that traceability would entail and the fact that it would probably be expensive. However, with competition to Royal Mail soon to come I'm sure the DVD rental companies could strike a deal to get systems in place at a reasonable cost.

Just a suggestion

andym · Joined: 05 Jan 2005 Posts: 26

MadDog · Joined: 22 Mar 2005 Posts: 24

MadDog · Joined: 22 Mar 2005 Posts: 24

admin · Site Admin Joined: 09 May 2004 Posts: 137

Did you know you can get free proof of postage on dvds you send back.

Then you have proof to say youve sent the item.
But it does mean you need to go into post office to get slip stamped whenever you return your dvds.

Not many people know about it or or want the extra hassle, as if they have a postbox nearby its easier to return through that. As most post office arent open after working hours. So not always accessible and postbox can post whenever you want.

Orca · Joined: 17 Aug 2005 Posts: 6

Taliesin71 · Joined: 12 May 2005 Posts: 32

I do wonder how many get lost in the post and how many are lost in the rental companies system.

I work for a catalogue retail company, so I know how much effort is needed to keep the stock figures accurate and wonder how much stock checking these companies actually do.

pete917 · Joined: 29 Apr 2006 Posts: 17

I think the rental companies need to take responsibility for the service end-to-end. Its not our fault if they get "lost" afterall. Tesco say that if too many get "lost in the post" they reserve the right to cancel your subscription.....I complained to Tesco and managed to get a couple of days credit added to my month so it wasnt all bad.

intalex · Joined: 18 Sep 2005 Posts: 38

I love film · Joined: 18 May 2006 Posts: 4

Sure, Items DO get lost in the post.
But the Royal Mail says you have to wait upto 4 weeks, before it is lost - surly this is NOT acceptable?

-i did have one arrive after 3 weeks, apparantly untouched, but no reason as to why.

A lot is down to the packaging of these DVD's.
It is blatantly obvious what is inside, and with so many 'people' in the chain- it must be very easy and tempting for those so inclinded, to just pocket them. They are VERY obvious and there is (little) chance of them getting caught, as the BBC recently showed.