Is Screenselect's customer service existant at all?

dmuk · Joined: 19 Dec 2004 Posts: 12

For days now I've been trying to get my account reactivated, and not one email from them about it, except to tell me that i cant have another free trial. That's fine.

So here I am, a paying customer, desperately waiting for them to take my money...

And people wonder why some business' fail LOL

dmuk · Joined: 19 Dec 2004 Posts: 12

Friday now, still nothing from them.

JohnC · Joined: 17 Oct 2004 Posts: 14 Location: Horsham

I was with them through the Tesco site and they didn’t answer questions that I sent to them. So I gave up and went to Lovefilm.

admin · Site Admin Joined: 09 May 2004 Posts: 137

dmuk you may want to try contacting:

phalpin@screenselect.co.uk

Phil Halpin
Customer Services Manager
ScreenSelect
London UK

dmuk · Joined: 19 Dec 2004 Posts: 12

Thanks I'll give that address a try, so far I've tried...

general@sc
feedback@sc
website@sc
delivery@sc
info@sc

I've heard other people have tried emailing them and got nothing in reply. It seems Screenselect don't value there customers, and probably need to hire more staff.

I havent even got a complaint, I just want to sign up LOL

admin · Site Admin Joined: 09 May 2004 Posts: 137

dmuk pm your email and name I will try to help get some one to contact you.

dmuk · Joined: 19 Dec 2004 Posts: 12

Thanks, pm sent.

dmuk · Joined: 19 Dec 2004 Posts: 12

Ok, had to use the old fashioned "Dog N Bone" to get through to them. Seemed a nice person on the phone, the number to ring is 0808 2000 194.

the kid · Joined: 08 Sep 2004 Posts: 66

Hi dmuk

Funny i was trying to do the same thing and have heard nothing too for teh last few days.

I'm off to love film.

Paying customers are just not that important i guess

oh well

Who wants my business ?

urlord71 · Joined: 21 Feb 2005 Posts: 14 Location: Wales

In my experience Screenselect are still far better than Lovefilm!