Anyone else having problems with Movietrak?

GoatSucker · Joined: 06 Jan 2005 Posts: 3

I've been a satisfied member of Movietrak since May, but recently been having bad problems with them. Turnaround was always very quick - the next dvd arrived 2 days after posting the previous one. However, during December this slowed to a 3-4 day turnaround, and I haven't received anything at all from them since 20th December, despite having 27 dvd's in my queue.
I've emailed them (as they don't have a support phone number), but they have yet to respond after 3 days. I've willing to put some of this down to the Christmas period, but the lack of an email response is just bad customer service.
Just wondering if anyone else has had problems with them, or is it just me?

Anyway, if I don't hear from them by the start of next week, I'm cancelling my account with them.

GoatSucker · Joined: 06 Jan 2005 Posts: 3

Finally received an email response after 4 days:

Marty73 · Posted: Sun Jan 09, 2005 11:38 am Post subject: In reply..

Never thought they were great anyway.. but like most companies, it'll have something to do with the xmas period, staff on holidays and Royal Mail's reputation and backlog... s-l-o-w indeed.

Hopefully things will pick up for everybody now, slowly. Confused

admin · Site Admin Joined: 09 May 2004 Posts: 137

If theyre not meeting your expectations or repsonding why not try another company.

GoatSucker · Joined: 06 Jan 2005 Posts: 3

Marty73 · Posted: Mon Jan 10, 2005 12:35 pm Post subject: In reply..

Hahahaha.. is it not the same story with merges. When one happens, the company tends to drop-off in service, etc. Maybe it's a complicated process thus the downfall, but who knows... it's always the same story.

And yep, LoveFilm is the way to go. Wink